Some Further Thoughts on Creating the Customer WOW! Experience

A few weeks ago, on July 26th to be exact, I posted a written rant about how a meeting I’d just been to was concerned not with creating an initial WOW experience for customers but instead with damage control and … Continue reading

Some Results I’m Proud to Share

Today marked the first presentation of The Marketing Seminar/Workshop that I’ve been developing over the last couple of months.  We had a small but diverse group — from telecom to radio to on-line learning to association management to interior design … Continue reading