Month: October 2012

I’m prompted by reading a recent post on LinkedIn about what to do when clients ask you to do something wrong to offer some simple advice as to how to get that client to reach his or her own “Aha” moment and abandon their folly.

Simply ask “Why?”  And continue to ask “Why?” until you get the same answer a minimum of three times in a row. You may, at this point, be fairly confident that you’ve discovered the root cause of the clients’ need, want or desire.  And the client may, by this time, achieved the desired state of realization.

If you are a parent you know just how aggravating the constant “Why?” question from your young children can be. “Why is the sky blue?,” when asked by a 5-year-old, can’t reasonably be answered with an explanation of the layers of the atmosphere and the behavior of light in that atmosphere. Because the child won’t understand that answer and thus you will be faced with an innumerable and unending series of “why”s which will only beget another innumerable and unending series of additional “why” questions.

Far better to say something like “Because that’s the color Mother Nature wanted it to be.” If you get another “why” to this answer you’ll have to come up with some simple reason why Mother Nature would do such a thing, but you are not, in this case, constrained by reality or facts. You can use whatever it takes to end the questions, including distracting the child from that train of thought altogether. By asking, for example, “Why do you like brown (or pink or green or yellow) ice cream the best?  Shall we go get some?”

When dealing in the real world of business with presumably educated and intelligent adults, however, the above example won’t work very well. You’ll want to have the client come up with real answers to your “why” questions so that you can eliminate the superficial or fallacious reasons that led to the request in the first place. You might ask “Why do you want to paint the delivery van chartreuse when the company logo colors are orange and brown?” If you get an answer like “Because my new girlfriend thinks it would be cute.” you can ask “And why do you think cute will be better than businesslike?” or something to that effect.

You can, and usually without upsetting the client too badly, get to a good solution using this powerful technique.  Give it a try the next time you are faced with a demand that seems unreasonable. And please share with us the results. Why? Because I’ll bet they’ll be enlightening and humorous at the same time.

You can see some examples of wrongheadedness at 15 Question Silent Marketing Test, which also includes a video. Thanks for reading.

Scoop.it

There’s been a ton of discussion in one of my Linkedin groups about the “Three Ps” of marketing. Some of it has been practical and some pretty esoteric. Some pretty bland and some pretty heated. Some to the point and some veering pretty far off. Even to the point of introducing the Three As, the Three Bs, the Three Cs, etc., with the possibility of twenty six Three Things (using the English alphabet.  So I figure I can put my two cents in for the Three Ms — Markets, Messages and Media. Because this is where I concentrate with my clients when it comes to marketing strategy development.

If you participate in networking groups you’ve no doubt heard the advice about providing your fellow participants with fairly specific targets in response to the “Who is a good lead for you?” question. The idea here is to avoid “spray and pray” marketing by trying to sell to everyone whether they might need or want your product or service or not.

You’ll need to hone your messages to resonate with their needs and wants if you expect to get them to respond to your calls to action. What problems can you solve for them? How much time or money can you save them? What painful situations can you extricate them from or prevent from happening with your offering. What will they get if they do what you ask? What’s the benefit that’s in it for them?

If you pay attention to the demographics of your real target market niches, you’ll use the right media to try to get their attention with your tailored messages.  That means avoiding the “tactic of the day” trap, or throwing darts in the dark as I described it in an earlier blog post. How many 70 year old people shopping for cemetery plots are doing that on their iPhones or Android smart phones? Do you really need that mobile app to reach them or is there a more appropriate and more effective media for doing so?

Markets, messages and media. Three critical “Ms” that are central to your marketing strategies. Have you reviewed yours lately? Do they still fit with what you are trying to do, who you are trying to reach and how you are reaching them or could they use a fresh look from your advisory board or an outside consultant?

Give that some thought. And please let me know what you think about what I’ve said as well.  Thanks for reading and I look forward to receiving your comments.