Messages – Page 3 – Jon Turino, Minister

November 15, 2012November 15, 2012

It’s a Small World (After All?)

I had the opportunity to participate in an Executive Briefing breakfast meeting this past Tuesday and one of the participants was a man named Dale who was, of all things, a veteran of the electronic automatic test equipment (ATE) world, a world that I inhabited many years ago.

We spoke about how there were 10 big ATE companies in the 70s and 80s and 50 medium sized companies and literally dozens of small ones — his among them. Today there are two, maybe three big ones, a few medium sized ones and very few small ones. A lot of that has to do with the implosion of the technology world that occurred in the early 2000s, but a lot of it also has to do with a shift in test methodology whose creation I sparked.

Once upon a time I thought it would be good to teach electronic designers, who once worried only about function and not mundane things like manufacturability, testability or yield. So I wrote the first book and ended up traveling the world teaching and preaching DFT, as it was then called. And I had fun, fame and respect from the electronics test community. “Rambo” of testability. “Pope” of testability. Those were heady days.

You have probably never heard of IEEE-Std-1149 or boundary scan — the so-called “dot one” standard. These are terms that are familiar only to those involved in the design and test of the integrated circuits. But that standard is incorporated in the integrated circuits that are used in virtually every electronic product you use today — including the device you are using to read this post. I literally changed the world of electronics test.

Creating the IEEE standard became a crusade of sorts for me. The standard got co-opted by some very large companies with their own agendas and thus my one truly altruistic act ended up killing my DFT seminar business. Go figure. No good deed goes unpunished!

I tell this story only to illustrate that change happens. In the technology world, in the marketing world and in our own lives. And we can either adapt to those changes or we’re out of business. I (thankfully) had other things to teach, preach and sell and had supporters who appreciated my high technology hardware and software technical and marketing skills and whose support has gotten me to where I am today — a consultant who can share his marketing knowledge — for a price — with those who appreciate that wisdom and the love with which it is shared.

Do you have a crusade within you? A passion to change the world in whatever way you can? If so, share it with us. If not, let us help you create one. Because it truly is through the passion of individuals that we create change in the world. Let us hear from you in the Comments section and thanks for reading.

November 2, 2012November 2, 2012

Why, How and What

I had the opportunity recently to view a TEDx talk by Simon Sinek on the topic of how great leaders inspire action and it really got me to thinking about why I do what I do and how the approach Simon describes might work for you as well.

His premise is that most marketing messages describe the “what” of a product — its feature and benefits. The message may also contain information on how the product provides what it provides. And it may even delve into why you are offering that product (or service) but by this time you’ve lost the attention of your audience and actually never really connected to their emotions in the first place.

I’ve often mentioned the need for messages that resonate. By this I mean messages that connect with the target audience on an emotional level. If you follow Cathey Armillos at all, you’ll recognize that she says the same thing. Purchases are driven by emotion and rationalized by logic. So it makes sense, doesn’t it, to start at the center and work outward if we want to be most successful.

Why don’t we do that? Because we weren’t trained that way. Marketing 101 gets us to convert features to benefits, of course, but it doesn’t get us to why we are offering this product or service in the first place or, more importantly, why a prospective customer should care about it.

Simon uses Apple and TIVO as examples of great successes and failures in his talk (which you can find here). Apple inspires enough people to be early adopters of its products to convince the early majority to buy them as well, even though it makes them out of the same materials that any other computer company uses. But it’s purpose is to change the way people interact with technology and it thus positions itself almost as a cause or a movement instead of as a commodity product manufacturer. Whereas TIVO, which arguably produces the highest quality video recording device, has never taken off because people didn’t believe that they needed it. It didn’t cause them to feel special through owing one.

I found that Simon’s remarks resonated with me and, if you watch the video of his talk I hope they’ll resonate with you as well. I know that I’ll think twice about whether my work with clients on markets, messages and media is helping them focus on working from the inside out — why first, then how and finally what — so that they can connect best with their prospective clients and customers.

As always, I’d love to have your remarks and opinions. Thanks for reading.

Scoop.it

October 30, 2012February 5, 2013

The Marketing Seminar/Workshop – Encore Edition

The Marketing Seminar/Workshop – Table of Contents

A live encore presentation of The Marketing Seminar/Workshop will be held on January 24, 2013, in Northeast Portland. It has been produced and will be presented by Jon Turino, an award-winning speaker and one of Portland’s premier marketing strategy consultants. Here’s the Table of Contents for the session:

Helping Businesses Grow Through Better Marketing Strategies

Jon Turino Marketing Strategy Consultant Portland, OR

Our Agenda for Today
- A short presentation by Jon
- Workshop session
Where Is Your Marketing Plan?
Why a Plan?
The Process Flow
Elements of a Marketing Plan – 1
Elements of a Marketing Plan – 2
Elements of a Marketing Plan – 3
Who Are We Trying to Reach?
What Message(s) Are We Sending?
What Message(s) Are We Sending?
What Media Should We Use?
Social Media Considerations
Converting Leads to Customers
Other Elements to Consider
Other Tools in Your Arsenal
Your Networking World
Some Networking Tips
What’s In It For You?
Let’s Get You A Plan! – Workshop Session

Registration information will be forthcoming soon.

Link to Event Page with PayPal Registration Here.

October 29, 2012October 29, 2012

The Power of “Why?”

I’m prompted by reading a recent post on LinkedIn about what to do when clients ask you to do something wrong to offer some simple advice as to how to get that client to reach his or her own “Aha” moment and abandon their folly.

Simply ask “Why?” And continue to ask “Why?” until you get the same answer a minimum of three times in a row. You may, at this point, be fairly confident that you’ve discovered the root cause of the clients’ need, want or desire. And the client may, by this time, achieved the desired state of realization.

If you are a parent you know just how aggravating the constant “Why?” question from your young children can be. “Why is the sky blue?,” when asked by a 5-year-old, can’t reasonably be answered with an explanation of the layers of the atmosphere and the behavior of light in that atmosphere. Because the child won’t understand that answer and thus you will be faced with an innumerable and unending series of “why”s which will only beget another innumerable and unending series of additional “why” questions.

Far better to say something like “Because that’s the color Mother Nature wanted it to be.” If you get another “why” to this answer you’ll have to come up with some simple reason why Mother Nature would do such a thing, but you are not, in this case, constrained by reality or facts. You can use whatever it takes to end the questions, including distracting the child from that train of thought altogether. By asking, for example, “Why do you like brown (or pink or green or yellow) ice cream the best? Shall we go get some?”

When dealing in the real world of business with presumably educated and intelligent adults, however, the above example won’t work very well. You’ll want to have the client come up with real answers to your “why” questions so that you can eliminate the superficial or fallacious reasons that led to the request in the first place. You might ask “Why do you want to paint the delivery van chartreuse when the company logo colors are orange and brown?” If you get an answer like “Because my new girlfriend thinks it would be cute.” you can ask “And why do you think cute will be better than businesslike?” or something to that effect.

You can, and usually without upsetting the client too badly, get to a good solution using this powerful technique. Give it a try the next time you are faced with a demand that seems unreasonable. And please share with us the results. Why? Because I’ll bet they’ll be enlightening and humorous at the same time.

You can see some examples of wrongheadedness at 15 Question Silent Marketing Test, which also includes a video. Thanks for reading.

Scoop.it

October 9, 2012June 9, 2015

Just Because You Can Doesn’t Mean You Should

Does the word oxymoron resonate with you? An oxymoron, for those of you not familiar with the term, refers to a concept that doesn’t really make sense.

Military intelligence is one of the favorites. So is jumbo shrimp. How about clean dirt? Or how about open secret, original copy, paid volunteer or vegetarian meatballs?

Two words that just don’t make sense when placed together. The illustration with this post showing a QR code on the screen is another interesting example that could be put into that category. Why would you send a QR code to a mobile device when the camera that could capture and process the QR code is on the back of the device? Because you can? Why would you include a QR code on your website then the person viewing it is already there?

Just because you can doesn’t mean you should!

I had the opportunity to hear Scott Stratten, president of Un-marketing, talk about these kinds of things on a webinar earlier today. Or maybe it was a rant. Or some combination of both. In any case it was very informative and entertaining and I encourage you to check him out at http://unmarketing.com on the web or at @unmarketing on Twitter. Because there’s more.

There were a lot of examples presented during the hour long presentation, many reminiscent of my blog post about businesses with “Please Use Other Door” signs on them. Scott didn’t mention them, but he did mention billboards containing QR codes that advised people not to text while driving. But trying to photograph QR codes while driving is OK? “Stop it!,” says Scott. Just because you can doesn’t mean you should!

How about putting together what ended up being an “award winning” advertising campaign using QR codes in subway stations where there were no signals for the smartphones to connect? What fools dreamed up and implemented such a campaign? And what batch of greater fools actually gave the company an award for a campaign that didn’t work?

Now I’m not ranting against QR codes in this post. They certainly have their place and can be valuable adjuncts to your messaging if used properly. What I’m trying to illustrate is that just because we have the technology to do these kinds of marketing “tactics of the day” doesn’t mean that we should do them. Especially if they don’t work!

Give some real thought to what you are trying to accomplish with your marketing tactics. Make sure that they fit with your overall marketing strategy. Double check them for soundness and examine them for functionality. Because you can spend inordinate amounts of time and money doing things that make absolutely no sense from an overall marketing standpoint and can even damage your brand or image.

Guess what happens when people try to use a QR code and it doesn’t work. They are much less likely to try it again. Guess what happens if they have a bad experience with your web site, your store entrance or your employees. They are much less likely to patronize your business again. So you are sabotaging yourself.

Think about it. Get third-party reviews from focus groups, advisory boards, consumer panels or marketing consultants before you implement a marketing tactic. And please don’t execute one just because you can, especially if you shouldn’t.

Your comment on my opinions are, as always, welcome. I’d love to hear from you and will share your comments with your permission.
Scoop.it

October 7, 2012October 7, 2012

Some Revealing Information

CVI Image for Jon Turino — This diagram highlights my Innovator and Merchant characteristics.

Some revealing information has recently come to light about yours truly.

A while back I took an assessment called the Core Values Index (CVI) assessment. This assessment is unlike strengths assessments or current personality assessments that can be colored by current or recent past events. The CVI looks at just what it says it does: my core values.

I am old enough to own up to being who I am. So I’ve included the link to the complete CVI results on my About Jon page. But I want to share some highlights with you. Here’s what it says:

“Jon Turino,

54% of your core value energy comes from Wisdom and Love.

Jon, the CVI assessment found you are an INNOVATOR-MERCHANT.

What does this mean? This means your primary core value is Innovator – An Innovator’s core value energy is Wisdom. Wisdom is the ability to see the way things are, and discern what to do about it. You accurately assess situations and provide solutions. Your secondary core value is Merchant – A Merchant’s core value energy is Love. Love in this sense is working toward an inspired vision of what can be, by nurturing the core values in one’s self and in others. You thrive at building relationships and providing an inspired vision for those around you.”

It goes on to say: “Your scores indicate you have INNOVATOR/MERCHANT tendencies. When you enter a room there is more wisdom and love energy suddenly in that room. You are the presence of loving wisdom. This is your assignment, to be the effective presence of loving wisdom. You look at the circumstances and situations around you through the eyes of compassion and truth. You operate from reason and intuition, seeing the way things are. Asking questions and deriving the right responses, best strategies and most workable solutions. This is balanced by your intuitive and reasoning capacity to see who people really are. You try to understanding their needs and wants. You work to nurture and support them and yourself. Your highest and best contribution can only be made in situations in which there is a significant and constant need for loving wisdom”

There is much more explanation, and some examination of the negative traits associated with my “exquisite wonderfulness” — a phrase that was coined many years ago and who’s origin and meaning will never be revealed here! In any case, I found the CVI results to be truly fascinating information and I like to think they are pretty darned accurate.

How about you? Do you think it fits me? I’d love to hear from you. And if you’d like your own assessment, just click on Taylor Protocols.

October 6, 2012October 6, 2012

A Marketing Sandwich

Sliced ham. Sliced turkey. Sliced Swiss cheese. Sliced bread. Scrambled eggs mixed with a tablespoon or two of milk, some cinnamon and some vanilla extract. Butter and a hot skillet. What are we making?

The list of ingredients isn’t very fancy now, is it? Some pretty basic ingredients to work with. We could make a variety of things with our ingredients. A ham, cheese and turkey sandwich, for instance. Some scrambled eggs and some cinnamon toast. How about some French toast? Or how about a Monte Cristo sandwich? Doesn’t that sound tasty?

And what does all of this have to do with marketing? Think about the list of ingredients as the raw materials of your product or services. Think about the recipe as the packaging and the finished product as the presentation.

How different is your ham, turkey and cheese sandwich from those supplied by your competition? Or your scrambled eggs? Or even your French toast? Ah, but a Monte Cristo sandwich? How many of your competitors offer one of those? How many restaurants for that matter?

Messages, media, markets. Monte Cristo sandwiches. It’s what’s for brunch today. Make sense?

Enjoy the sandwich. Add some syrup or jam if you like it with something sweet. Call me or take one of my courses if you’d like help cooking up your own better marketing strategies.

And please leave your comments. I will respond to them.

Chef’s Note: Mix the eggs, cinnamon, milk and vanilla together with a fork or a whisk. Soak the bread on both sides and cook on buttered skillet until golden brown on one side. Flip to cook 2nd side and add turkey, ham and cheese to sides already cooked. Then fold together to make into a complete sandwich. Flip as needed until cheese is melted and serve immediately with fruit, jam/jelly or syrup. Makes a very tasty meal!

October 1, 2012

How Much Is An Idea Worth?

It doesn’t look like much, does it? An egg made of metal. OK, a nice metal. Gold. How much is it worth?

The answer, of course, is: “It depends.” The same answer you’ll get when you ask “What’s the right marketing strategy for my business?”

What is your business? Who are your target markets? What messages are you using to create buying actions from the members of those markets? What media are you using to deliver those messages? Are they working as well as you’d like them to?

What if you took an hour to just talk to someone about some new ideas for improving your marketing strategies? What if you discovered that there were things you weren’t doing anymore that you used to do that used to bring in a consistent stream of business? What if you, or the other person, or the two of you together, came up with some new ideas for penetrating new markets, or doing a better job of converting leads to customers in your current markets, or developing more compelling messages or finding new ways to deliver those messages?

How much is that worth? Is it worth an hour of your time? Is it worth a few hundred dollars to have that discussion with someone who’s not buried in your day-to-day issues and problems and who might provide, or trigger within you, some new ideas that could dramatically, or maybe even only marginally improve your top line? Take just a moment to imagine the possibilities. It could be worth a heck of a lot more than an hour of your time and a few hundred dollars in consulting fees now, couldn’t it?

Of course you could be too busy putting out fires and chasing the next sale to make time to spend that hour. And money is tight, isn’t it? But things won’t get better if you keep doing the same things you are doing now, will they?

New ways to deliver your messages. New messages. Better messages. Maybe new markets. Maybe new ways to approach those markets. What might those ideas be worth? Give that some thought an let me know what you think.

Thanks for reading and best of luck in valuing that egg. And call or write me if you want some help with that.

October 1, 2012October 1, 2012

Markets, Messages and Media

There’s been a ton of discussion in one of my Linkedin groups about the “Three Ps” of marketing. Some of it has been practical and some pretty esoteric. Some pretty bland and some pretty heated. Some to the point and some veering pretty far off. Even to the point of introducing the Three As, the Three Bs, the Three Cs, etc., with the possibility of twenty six Three Things (using the English alphabet. So I figure I can put my two cents in for the Three Ms — Markets, Messages and Media. Because this is where I concentrate with my clients when it comes to marketing strategy development.

If you participate in networking groups you’ve no doubt heard the advice about providing your fellow participants with fairly specific targets in response to the “Who is a good lead for you?” question. The idea here is to avoid “spray and pray” marketing by trying to sell to everyone whether they might need or want your product or service or not.

You’ll need to hone your messages to resonate with their needs and wants if you expect to get them to respond to your calls to action. What problems can you solve for them? How much time or money can you save them? What painful situations can you extricate them from or prevent from happening with your offering. What will they get if they do what you ask? What’s the benefit that’s in it for them?

If you pay attention to the demographics of your real target market niches, you’ll use the right media to try to get their attention with your tailored messages. That means avoiding the “tactic of the day” trap, or throwing darts in the dark as I described it in an earlier blog post. How many 70 year old people shopping for cemetery plots are doing that on their iPhones or Android smart phones? Do you really need that mobile app to reach them or is there a more appropriate and more effective media for doing so?

Markets, messages and media. Three critical “Ms” that are central to your marketing strategies. Have you reviewed yours lately? Do they still fit with what you are trying to do, who you are trying to reach and how you are reaching them or could they use a fresh look from your advisory board or an outside consultant?

Give that some thought. And please let me know what you think about what I’ve said as well. Thanks for reading and I look forward to receiving your comments.

September 23, 2012September 23, 2012

Making Some Tough Decisions

I’ve been working on the upcoming (October 2, 2012) issue of my newsletter and as I was examining the MailChimp statistics I came to some conclusions. They’ll be announced in the newsletter itself next week but I thought I’d share them now with those of you who might not have been opening the newsletter regularly or who would like to be informed a little in advance.

The upcoming issue will be the 10th issue of my newsletter and I really enjoy writing it for everyone who reads it. I am always pleased when someone makes it a point to tell me at a networking event how much they enjoy it. I do try to keep it fresh with great content culled from all over the web that I think you’ll actually be able to use.

It is also a lot of work to put that missive together every three weeks. I save links to articles, groups, organizations and resources that I think will be helpful to you as I find them between issues and then curate the best into each new issue.

This newsletter is currently being mailed to 993 email addresses. All are people who I have met and who have shown interest in receiving information from me. Yet the average open rate for this newsletter is only 20.2%. That’s better than the industry average of 18.1% for my kind of newsletter, but it is still very disappointing. So I’m going to raise my open rate by a whole bunch over the next few issues.

How will I do such a thing? There are really only two ways to do that. I can contine to try to get more of you to open this newsletter, read it and click through on things of interest to you. Or I can begin removing the 770+ people who don’t ever open it from my email list. I’m going to do some of both, of course, and it won’t be an abrupt change, but it is going to happen.

I want to make sure that my efforts reach people who care about growing their businesses through better marketing strategies and, frankly, who will begin to spend some money with me on doing that. An Instant Strategy Session is only $125. The Marketing Plan Seminar online course is only $79. You can sign up for monthly mentoring for as little as $100 per month. There’s only so much I can do without revenue from the product and service packages I offer to support the ongoing freely supplied calendar, resource and newsletter efforts.

If you and I can’t figure out some ways for you to do some better marketing to grow your business with my help then neither of us is worth our salt and I, at least, should stop my current activities and get a “real” job!

So please don’t be one of the 770+ who will lose access to what many consider a very valuable resource. Open each issue and make use of the materials contained in it. And please see if you can’t figure out how best to support my ongoing efforts on your behalf by sending some business my way. That way we’ll both win!